Privacy Policy

1. Introduction

Fleet Services Pro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Account Information:

• Company name and contact details
• User names and email addresses
• Payment information (processed securely by Stripe)

2.2 Vehicle and Inspection Data:

• Vehicle registration numbers and details
• Inspection records and defect reports
• Photos uploaded during inspections
• Driver check-in records

2.3 Usage Information:

• Log data (IP addresses, browser type, access times)
• Device information
• Usage patterns and preferences

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Send service-related notifications
• Provide customer support
• Improve and optimize the Service
• Ensure compliance with legal obligations
• Detect and prevent fraud or security issues

4. Data Storage and Security

4.1 Storage: Your data is stored on secure cloud servers with encryption at rest and in transit.

4.2 Security Measures: We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Regular security audits
• Access controls and authentication

4.3 Data Retention: We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Stripe for payment processing, cloud hosting providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Object: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at support@fleetservicespro.com

7. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We do not use third-party tracking cookies for advertising purposes.

8. Third-Party Services

Stripe: Payment processing is handled by Stripe. Their privacy policy can be found at stripe.com/privacy

Cloud Storage: Data is stored on secure cloud infrastructure with appropriate data processing agreements in place.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EU. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: support@fleetservicespro.com
Data Protection Officer: [Your DPO Contact]
Address: [Your Business Address]

13. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk